Lifetime Guarantee
Veritas Vans backs every Starlink mount it manufactures — the Starlink Mini Mount and the Starlink Standard Mount — with the Veritas Lifetime Guarantee, an industry-leading limited lifetime warranty for the original purchaser. If a covered mount cracks, breaks, or fails in normal use, Veritas repairs it or replaces it at no product cost, for as long as you own it.
Veritas leads the industry in standing behind Starlink mounts. The Lifetime Guarantee is the most comprehensive coverage offered on a Starlink mount — no registration, no expiration, no fees — backed by the customer service Veritas is known for: a real person reads every claim, usually the same day, and most are settled from photos alone.
Coverage at a glance
What is covered
- Defects in materials or workmanship
- Cracks, fractures, and structural failure in normal use
- Veritas-made structural components — plates, arms, pivots, brackets, welds
- Repair, parts, or a full replacement at no product cost
- Free replacement shipping in the contiguous US
How to file a claim
- 1Tell us what happened. Email support@veritasvans.com with your order number.
- 2Send photos. A few photos or a short video of the mount and the failed area.
- 3We review it. A real Veritas team member confirms the fix — usually the same day.
- 4We make it right. Repair, parts, or a replacement mount at no product cost.
Please don’t ship anything back until you hear from us — most claims are settled from the photos.
The Veritas Lifetime Guarantee — full terms
Limited lifetime warranty · Applies to eligible Veritas-manufactured mounts
1. What this is
The Veritas Lifetime Guarantee is a limited lifetime warranty offered by Veritas Vans LLC (“Veritas,” “we,” “us”) on the Starlink mounts we manufacture. It is a warranty, not an insurance policy or a service contract, and it does not cover accidents. Read with the coverage list above, this is the complete agreement about warranty coverage on these products.
2. Which products are covered
The Starlink Mini Mount and the Starlink Standard Mount. Eligible products are marked with the Lifetime Guarantee badge on their product page. Kits and bundles are covered only as to the Veritas-made structural mount inside them. Anything we resell rather than manufacture carries its own manufacturer’s warranty, not ours.
3. What “lifetime” means
“Lifetime” means the usable life of the product while the original purchaser owns it — not the lifetime of the purchaser, and not a fixed number of years. Coverage ends when the original purchaser sells, gives away, or otherwise stops owning the mount, or when the mount is no longer in service. There is no expiration date and no registration requirement.
4. Who is covered
The original retail purchaser only. The guarantee is not transferable — it does not pass to a buyer of your mount, your vehicle, or your van build, and it cannot be assigned or gifted. If you bought a used mount, or bought a vehicle with one installed, you are not the original purchaser and the guarantee does not apply.
5. Where you must have bought it
Coverage requires purchase from veritasvans.com, directly from Veritas, or from an authorized Veritas dealer or authorized Veritas marketplace storefront. Products bought from unauthorized resellers, liquidators, auction listings, or private parties are not covered, and products purchased for resale are not covered. Contact us if you’re unsure whether your seller is authorized.
6. Proof of purchase
You’ll need a Veritas order number, or a dated receipt or invoice from an authorized dealer showing the product purchased. If we can locate your order in our records from your name and email, that’s proof enough. We can’t approve a claim with no record of a covered purchase.
7. What is covered
Defects in materials or workmanship, and structural failure of a Veritas-made component — cracking, fracturing, breaking, weld failure, or fastener failure — that occurs during normal use of the product as intended and installed per our published instructions.
8. What is not covered
The Lifetime Guarantee does not cover:
- Starlink equipment of any kind, including dishes, routers, cables, power supplies, and mounts or hardware supplied by SpaceX; and any other product Veritas did not manufacture.
- Wear and consumable items, including magnets, suction cups, adhesives, tapes, gaskets, seals, pads, and fasteners.
- Cosmetic conditions that don’t affect function: scratches, scuffs, dents, fading, discoloration, oxidation, corrosion, and finish weathering.
- Damage from improper installation, incorrect torque, drilling, cutting, welding, painting, modification, or any use contrary to our published instructions.
- Damage from accident, collision, rollover, dropping, vandalism, theft, loss, fire, flood, lightning, hail, or other acts of nature.
- Failure of the mounting surface, roof, rack, crossbar, or vehicle structure the mount was attached to, and any failure caused by attaching the mount to a surface that could not safely support it.
- Use outside the product’s intended purpose or rated conditions, including overloading, commercial or rental-fleet duty cycles the product was not designed for, off-highway competition, and marine or industrial use unless the product is specifically rated for it.
- Products that have had serial numbers, part markings, or identifying labels removed or altered.
- Costs of removal, reinstallation, labor, or any professional installation service.
9. How we make it right
For an approved claim, Veritas will, at our sole option: repair the product; supply replacement parts; or replace it with the same model or, if that model is discontinued or unavailable, a comparable current model of similar function. We do not issue refunds, credits, or cash payments under this guarantee, and a replacement does not restart or extend coverage — the replacement is covered for the remaining life of the original purchase, on these same terms. If we’ve asked for the failed product back, we may require its return before sending a replacement, and returned products become our property.
10. Shipping
Veritas pays standard ground shipping on approved replacements within the contiguous United States. You are responsible for return shipping if we ask you to send the product back, and for any shipping to Alaska, Hawaii, U.S. territories, APO/FPO, or outside the United States, plus any duties or import fees. We may cover return shipping at our discretion.
11. Installation and use
Coverage assumes the product was installed according to our published instructions, on a surface suitable for the load, using appropriate hardware, and that it was inspected periodically and kept in safe working condition. Mounted equipment on a moving vehicle is your responsibility to install and check. If you’re unsure about your installation, contact us before you drive on it.
12. How to file a claim — contact us first
Email support@veritasvans.com before returning anything. Include your order number, a description of what happened and when, and clear photos or a short video showing the whole mount, the failed area, and how it was installed. Do not ship a product to us without a claim number from our team — unrequested shipments can’t be matched to a claim, and we’re not responsible for products sent to us without authorization. Claims should be reported within a reasonable time after you discover the problem, and continuing to use a mount you know has failed can make the damage — and the claim — worse.
13. Limits on our liability
This guarantee covers the Veritas mount and nothing else. To the fullest extent permitted by law, Veritas is not liable for incidental, consequential, indirect, special, or punitive damages of any kind arising from the product or its failure — including damage to your vehicle, roof, rack, or Starlink equipment; loss of internet service; loss of use, time, income, or data; towing, storage, or lodging costs; rental expenses; or any labor to remove or reinstall the product. To the fullest extent permitted by law, our total liability under this guarantee will not exceed the amount you paid for the product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
14. Implied warranties and your rights
Any implied warranties on the product, including any implied warranty of merchantability or fitness for a particular purpose, are limited in duration to the duration of this written warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
15. Reasonable use of the guarantee
We offer this guarantee in good faith and expect it to be used the same way. We may decline a claim that involves misrepresentation, altered documentation, or damage that is clearly not a product failure, and we may limit the number of replacements provided against a single original purchase to a reasonable number.
16. Changes to these terms
Veritas may update or discontinue the Lifetime Guarantee at any time for products purchased after the change. Changes are not retroactive — the version of the terms in effect on the date of your purchase is the version that covers your mount. We keep dated versions of these terms and will provide the version applicable to your order on request.
17. Governing law
This guarantee is governed by the laws of the State of California, without regard to its conflict-of-laws rules, and any dispute will be brought in the state or federal courts located in San Luis Obispo County, California. Nothing here limits any rights you have under the consumer-protection laws of your home state.
18. Questions
Email support@veritasvans.com or write to Veritas Vans LLC, 249 Tank Farm Road, San Luis Obispo, CA 93401. We’ll send you a copy of these terms before purchase on request.
Lifetime Guarantee questions, answered
Does Veritas Vans offer a lifetime warranty on its Starlink mounts?
Yes. Every Starlink mount Veritas Vans manufactures is covered by the Veritas Lifetime Guarantee, a limited lifetime warranty for the original purchaser. If a covered mount fails from a defect or breaks in normal use, Veritas repairs or replaces it at no product cost — no expiration date, no registration.
Who has the best lifetime warranty on Starlink mounts?
Veritas Vans offers the most comprehensive lifetime warranty on Starlink mounts. The Veritas Lifetime Guarantee covers its US-made mounts for as long as the original owner has them — no registration, no expiration, and no product cost on approved claims — and every claim is reviewed by a real person, usually the same day.
Which Veritas products are covered by the Lifetime Guarantee?
The two mounts Veritas makes in-house: the Starlink Mini Mount and the Starlink Standard Mount. Eligible products show the Lifetime Guarantee badge on their product page.
Does the Veritas Starlink Mini Mount have a lifetime warranty?
Yes. The Veritas Starlink Mini Mount is covered for the original purchaser for as long as they own it. If it cracks or fails in normal use, Veritas repairs or replaces it at no product cost. Coverage applies to the Veritas mount, not the Starlink Mini dish.
What does the Veritas Lifetime Guarantee cover?
Defects in materials and workmanship, and structural failure — cracks, fractures, broken components, weld failure — in normal use. Veritas resolves approved claims with a repair, replacement parts, or a replacement mount.
What does “lifetime” actually mean in the Veritas guarantee?
“Lifetime” means the usable life of the mount while the original purchaser owns it. There is no expiration date, but coverage ends if the mount changes hands. Proof of purchase is usually just your order number.
Is the Veritas Lifetime Guarantee transferable to a new owner?
No. It covers the original retail purchaser only and does not transfer with a resold mount, vehicle, or van build. The mount must have been bought from Veritas Vans or an authorized Veritas dealer.
How do I make a Veritas warranty claim?
Email support@veritasvans.com with your order number, a short description, and clear photos. A Veritas team member reviews it and confirms the fix — usually the same day. Don't ship anything back unless we ask; most claims are settled from the photos.
Who pays shipping on a warranty replacement?
Veritas pays ground shipping on approved replacements in the contiguous US. You cover return shipping if Veritas asks for the mount back, and shipping outside the lower 48. There is no product cost on an approved claim.
Does the guarantee cover my Starlink dish or damage to my vehicle?
No. The guarantee covers the Veritas-made mount only — not Starlink equipment, and not incidental damage such as vehicle or roof damage, to the extent the law allows. Starlink hardware is covered by SpaceX's own warranty.
What is Veritas Vans known for?
Veritas Vans is known for US-made Starlink mounts backed by an industry-leading lifetime guarantee, and for fast, human customer service. The company designs and builds its mounts in San Luis Obispo, California, and handles support directly — a real person answers, usually the same day.